Home » Outlook » Why Does Outlook Keeps Crashing – How to Fix It?

Overview: In this post, we will resolve the Outlook Keeps Crashing problem and explain why this error happens in MS Outlook.

Microsoft Outlook is one of the most popular email clients worldwide. Many users use Microsoft Outlook services for personal and professional emailing. The software also helps users manage tasks like add-ins, and contacts, scheduling important dates, and more. Despite its wonderful features, some technical concerns may occur and hamper the user experience. One of the most common technical issues is “Microsoft Outlook Keeps Crashing.” Are you also facing the same trouble with your Microsoft Outlook service? Don’t worry! We are here to help you.

In this post, you can find easy instructions and guidelines to help you troubleshoot the Outlook crashing problem. So, read and proceed with simple troubleshooting steps to fix your Outlook issue.

Why Does My Microsoft Outlook Keeps Crashing?

There are several reasons why your Outlook crashes and restricts the user from sending or receiving emails.

The outdated email application and software bugs can be the possible reasons behind the problem. However, there are several other issues due to which the software keeps closing itself or even crashes, like the virus or malware infection, corrupted Outlook PST files, and more.

Despite the reason we have mentioned above, the following pointers can also result in Microsoft Outlook keeps crashing problem:

• Incorrect Windows registry files.
• Incompatible Outlook version downloaded on the computer.
• Activation of irrelevant add-ins causes the software to crash.
• You may follow the incorrect guidelines for updating Outlook.

Solutions for Microsoft Outlook Keeps Crashing Issue

If you also have trouble opening Outlook, as it crashes every time you try to use the services, this section helps you. Here, we will provide some effective troubleshooting solutions to help you eliminate this problem. The solutions are:

Solution 1: Restart the Computer

Sometimes, the program running in the background of your PC creates conflicts with Microsoft Outlook and reasons the software to crash. To deal with Outlook keeps crashing problem, you can restart your computer.

After a restart, try to open Microsoft Outlook and see whether the problem is resolved. If the problem is not fixed yet, you can proceed with the next troubleshooting step to find an easy solution.

Solution 2: Open Outlook in Safe Mode

The other programs’ interference will end when we open Outlook in safe mode. So Outlook will open without any interruption. Follow the steps and open Outlook in safe mode:

1. Firstly, press the Windows + R keys to access the Run command window.
2. Then, type Outlook.exe/safe in the run field and hit the OK button.

After opening Outlook in safe mode, you can disable the faulty add-ins responsible for Outlook keeps crashing error.

Solution 3: Remove the Faulty Add-Ins

Usually, a typical user installs multiple add-ins to their Outlook account to enhance its functionality and boost productivity. Although, sometimes, this does not work in the user’s favor and causes Outlook to keep crashing.

If the same problem is also affecting your Outlook functionality, proceed with the steps below and remove the unnecessary add-ins from your Outlook account:

1. Open the “Outlook”.
2. After that, click on the “File” option.
3. Go to the “Options” section.
4. Click on “Add-ins”.
5. Check and make sure that the “Manage” option is set to “COM Add-ins”.
6. Hit the “Go” button.
7. In the next step, you need to uncheck the box present next to the unwanted add-ins and disable them.
8. After that, click on the OK button.

Solution 4: Update Microsoft Outlook

The outdated version of Microsoft Outlook can also be the possible reason why your Outlook keeps crashing problem. If you want to troubleshoot the problem, follow the steps below and fix it.

1. Run “Microsoft Outlook” on your PC.
2. Click the “File” option.
3. After this, you need to click on “Office Account”, and later click the “Update” option.
4. Click on the “Update now” button.
5. Wait until the program detects the latest version of Microsoft Outlook for you.
6. After that, you can proceed with the onscreen instructions to update the software.

Once Microsoft Outlook is updated, you need to reopen it and see if it is working fine. In case the problem still exists, proceed with the next troubleshooting step.

Solution 5: Update Windows

Sometimes, your Outlook keeps crashing Windows 10 and other versions due to outdated Windows. So to fix the crashing or Outlook email not working error, it is necessary to update the Windows with the help of the following:

1. First, go to Start.
2. Then, choose Settings.
3. After that, Update and Security.
4. Now, choose Windows Update.
5. Click on Check Updates
6. If you see any update, then click on the Update button.
7. After the update, restart your system.
8. At last, launch Outlook and check for the error.

If Outlook is still crashing, then you can perform the following solution to fix the error easily from your Microsoft Outlook.

Solution 6: Create a New Outlook Profile

When your Outlook profile is damaged or corrupt, your Outlook keeps crashing. So to fix the error, you must create a new Outlook profile and get access to your Outlook. The following are the steps:

1. Go to the Start.
2. Then, choose and open Control Panel.
3. Now, click on Mail and then choose Show Profiles.
4. After that, click on Add.
5. Here, provide a name for the new profile.
6. Lastly, click OK.

After creating a new profile, try to access Outlook and check that Outlook keeps closing after opening. If Outlook keeps closing itself, then follow the next solution and resolve the issue.

Solution 7: Repair the Outlook Account

Another possible reason behind Microsoft Outlook keeps crashing problem can be incorrect account settings. To make sure that your Outlook works fine, you have to verify the account settings and see if it is correct. Here is how to do this:

1. Run “Microsoft Outlook”.
2. Click on the “File” option.
3. Go to the “Account Settings”.
4. After this, you have to click on Account Settings in the dropdown menu.
5. Select your Outlook Account, and click on the Repair option.
6. Hit the Next button. After that, you can proceed with the onscreen instructions for the account repair.
7. Re-open your Microsoft Outlook account and see if it is working fine.

In case the problem still exists, proceed with the next troubleshooting step.

Solution 8: Repair Outlook Data File with SCANPST.EXE

Sometimes users face the issue of scanning the Outlook data file due to the Outlook Inbox Repair Tool not responding. If you also face it while scanning, you can read this post first. Then, you can quickly scan the Outlook file.

The corrupt or damaged Outlook data files are also a reason why your Outlook keeps crashing. To repair the files, we will use the in-built repairing tool, SCANPST.exe. The following are the steps:

1. Firstly, right-click on the Taskbar and then choose Task Manager.
2. Secondly, you must right-click on Microsoft Outlook under the Processes tab.
3. Then, click on Open File Location.
4. After that, search and open the Scanpst.Exe file.
5. Now, click on Browse and then Choose The Pst File which is corrupted or damaged.
6. Click Start to begin the Scan.
7. If the SCANPST.exe finds any error, then click on Repair.
8. After the repair, Restart Your Computer.
9. Lastly, open your Outlook and check for the issue.

Solution 9: Rename and Rebuild the Outlook Data File

Outlook OST files cannot be opened due to damaged or corrupted Microsoft Outlook data files. It could also be the reason that your Outlook keeps crashing. In such a situation, you need to rebuild the Outlook data file. Here are the step-by-step guidelines for doing the task:

1. Open Microsoft Outlook.
2. Click on the “File” tab.
3. Go to the “Account settings” and click the “Account settings” option from the dropdown list.
4. Now you need to click on the “Data files” tabs. Later, choose your account and click on “Open file location. “
5. If you see the “.ost file” in the latest Window, you need to right-click on that file and then choose the “Rename” option.
6. In case you see the “.pst” file, you can skip the step and proceed with the next shooting guidelines.
7. Change the name of the file extension to “.old”.
8. Re-open Outlook and wait until it’s built your data file.

Solution 10: Uninstall & Reinstall Microsoft Office 365

If none of the above steps helps you to fix the Outlook keeps crashing problem, you need to reinstall Microsoft Office 365. Here are the steps to follow:

1. Press the “Windows” key and type “Control Panel”.
2. Go to the “Control Panel”.
3. Under the “View” by, go to the “Category” section.
4. From here, you need to uninstall the program.
5. Right-click on “Microsoft Office 365” to uninstall it.
6. Go to the Microsoft Office official website, and sign in to your account.
7. Select Install Microsoft Office and then click on “Office 365 apps” to download the “Microsoft Office 365” on your device.
8. Open the downloaded file and proceed with the onscreen instructions to complete the installation.
9. Once you are done with the steps above, reopen Microsoft Outlook and see if it works.

Call of Action

We hope that these simple steps will help you to resolve Microsoft Outlook keeps crashing problems on your computer. The instructions mentioned above are easy to follow and help you to fix the issue.

But, if you are still unable to resolve the problem, then you may need to contact the Microsoft Outlook support experts and take their advice to fix the issue. Professional support is available round the clock. Contact experts anytime according to your convenience and discover the best possible solution to your problem.